CRM Reviews

This article is part of our CRM reviews series reviewing the most popular CRM suites on the market.

The Oracle Web Based CRM software, or more specifically the On Demand solution, is a SaaS offering from Oracle, the company that bought Siebel a few years back. The capabilities of the internet based business application are are mainly situated in the following areas: sales, service, marketing, call center, analytics and mobile. There’s also different integration possibilities of the application with other web based ERP solutions such as SAP and NetSuite.

What is also important is that the Oracle web CRM software provides some customer relationship management Industry solutions. These verticals are an important asset over competing web based business vendors because it better suits the business needs. Here is an industry list supported by the Oracle solution: life sciences, high tech, insurance, automative and wealth management. In our opinion, Oracle and Siebel should provide customer relationship management solutions for food (and other manufacturing businesses) and there should also be more service markets provisioned.

Oracle and CRM are definitely synonymous for high quality applications(it acquired a lot of expertise with Siebel). Their web CRM software price for the subscriptions starts at $70, but on their website there’s not a lot information on the customer relationship management license models. In order to know more you must call their local sales organization.  To be honest, that’s something just so typical for the large enterprise application vendors like Oracle, SAP and Microsoft. If you compare SalesForce, their behaviour is a lot more transparent and their pricing is al layed out nicely on their website.

In any case, before you buy any subscription to web based CRM software, you must try the 30-day trial. Look around, try the software and base your decision on objective parameters before acquiring any web based sales software

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• Web Based CRM Software - Definition
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• Web CRM Software Advantages
• CRM Reviews : SalesForce CRM Review
• Benefits Of On Demand CRM for Small Business Owners